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FAQ's

2nd Kind FAQ

Shipping & Billing

Where and how do you ship?

We currently only ship to the U.S. through USPS, but are working hard to get our products international soon!

Are Taxes included in pricing?

Prices displayed on the website are exclusive of taxes. Any applicable sales tax (for TX State) will be calculated during checkout and displayed on the Order Review page.

When will I get my awesome products?

Your products will be shipped within 3-5 business days of your order placement. Your order can be expected at your door 5-7 days when shipped, or sooner if you choose Expedited Shipping at checkout.

I accidentally put the wrong address to ship. How do I change it?

Simply send us an e-mail to info@2ndkind.com within 24 hours with your order confirmation number and we can fix it! Of course, we recommend you double check all information before confirming your purchase.

How does billing work?

After your order is placed, we will send you an e-mail with your itemized invoice and Order Confirmation #.

How do I get a refund?

At the moment we do not offer refunds. However, in certain unfortunate circumstances that we are in the fault and you do not wish to continue with our service, you may be eligible for a refund.

It's been longer than the expected delivery date, and I still don't have my products. Help!

Sometimes shipping may take longer due to demand. You will be given a tracking number to stay on top of your package until delivery. We do everything we can to ensure effective delivery time! If there are further issues that the tracking number cannot solve, contact us at info@2ndkind.com

I think my package may be lost, how can I make sure it isn't?

If for some reason you are unable to track your package, email us at info@2ndkind.com and we will track it down for you and update you as soon as possible.

My package was damaged when it shipped and it hurt the awesome stuff inside. May and how do I get a new one?

If your package has been severely damaged upon shipment, email pictures of the box and the products inside to info@2ndkind.com and we will help determine a solution that is right for you!


Our Products

Why natural products?

Our skin is our largest organ. We are surrounded daily by toxins we can't control. Why would we want to lather ourselves with items where we don't know how the ingredients came to be? A natural skincare product consists of ingredients derived from mother-nature herself. With fewer ingredients that are free of potentially irritating chemicals & more, we help reduce the risk of skin irritation or allergy. The essential oils/botanicals used in our products consist of vitamins that nourish our skin outside-in. The crystals in our featured skincare line have also come from the ground and have been soaked in sea salt to ensure they are cleansed both physically and spiritually for your skin and aura. 

Are you organic certified?

Unfortunately, we are not organic certified. We do have mindfulness to look for ingredients that are sourced as organically as possible, but they are not all certified.

The price on my favorite product changed, why?

Because we use fresh ingredients to make our wonderful products, the prices for them vary. We do our very best to make sure they are sourced from the same vendors with similar pricing, but we cannot control the demand for certain ingredients!

What is the shelf life of a natural product?

All of our products have an easy to read expiration date listed on the label. Not all products consist of the same ingredients, so the shelf life of each product varies. To protect you and the products, some preservatives are required to eliminate bacteria, yeast, and mold. All preservatives used are naturally derived and approved for safe cosmetic use. 

Should I test the product before full application?

Yes. Everyone is unique & skin reactions can be unpredictable. We suggest always reading the ingredients of our products first, then testing a product when using it for the first time, whether it is ours or another supplier. Just apply a small amount to a discrete area looking for any odd reaction prior to your normal application. Always follow the suggested use of the product.

Do you test on animals?

Absolutely not & never will! In fact we are Leaping Bunny approved! All products are tested on humans, family, friends & strangers who volunteer. 

 

 

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